Appily twentyone · harvest ledger
Your field notes for every order
Stamped answers for vegetable orders — account verification, cold-chain dispatch, freshness claims, and payment lanes. Search the ledger or jump to a chapter below.
Account lane
Account & checkout
Sign-up, OTP verification, cart sync
How do I create an account?
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
Why must my email be verified?
Verified email ensures order confirmations, tracking updates, and harvest desk replies reach you. Resend the OTP anytime from Account if it expired.
Where is my order history?
Sign in and open My orders to view past vegetable purchases, invoices, and dispatch updates synced to your account.
Dispatch lane
Orders & tracking
Tracking, cancellations, support tickets
How do I track a vegetable order?
Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our harvest desk responds during working hours.
When will I receive confirmation?
An order confirmation email is sent immediately after checkout. Prepaid orders proceed to the payment gateway; COD orders are queued for cold-chain packing once confirmed.
Freshness lane
Fresh produce & quality
Cold-chain packing, storage, claims
How are vegetables packed for shipping?
Produce is packed in breathable, moisture-controlled liners to protect leafy greens, roots, and delicate varieties during transit across India.
What if my order arrives damaged or wrong?
Report quality concerns within 24 hours of delivery with photographs. See our Returns policy for eligibility and claim steps.
How should I store vegetables after delivery?
Refrigerate leafy greens, herbs, and delicate vegetables promptly. Root vegetables and alliums can be kept in a cool, dry place. Consume within recommended freshness windows.
Payment lane
Payment & shipping
COD, prepaid shipping, policy guides
What payment methods are accepted?
We accept UPI, debit and credit cards, net banking, and Cash on Delivery on eligible orders. Prepaid vegetable orders receive free standard shipping.
Is there a fee for Cash on Delivery?
COD orders include a courier surcharge of ₹49, displayed before you confirm checkout.
Where can I read full policy terms?
No matching notes — try another keyword or contact the desk.